You may return new, unused items within 5 days of delivery for a full refund only for if they are not custom made. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Custom made items can be returned for a full refund only in case we have made a mistake(i.e. spelling error, supplied it in wrong size, colour or font)
You should expect to receive your refund within four weeks after we receive the products you want to return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full 500g.
Import duties, taxes, and charges in your country aren’t included in the product price or postage cost. These charges are the customer's responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
Transit time for international orders depends on your location. If you choose International Air Mail it can take from 5 and up to 20 business days. International Sea Mail can take up to 2-3 months.